Last updated: 31-December-2025
Charlotte Violins (“Charlotte Violins,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with us online or in person.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment and transaction details
- Order history and communications
We do not knowingly collect personal information from children under the age of 13.
Cookies & Analytics
Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.
We use Google Analytics, which may collect anonymized data such as pages visited, time spent on pages, browser type, device type, and approximate geographic location. This data is used solely to understand site usage and improve performance. It is not used to personally identify visitors.
A cookie consent banner allows users to accept or decline non-essential cookies in accordance with applicable laws.
Payment Processing
Payments are processed through third-party payment processors such as Square and Stripe. Charlotte Violins does not store full payment card numbers. Payment information is handled directly by these processors in accordance with their security and privacy standards.
How We Use Information
We use personal information to:
- Process payments and orders
- Provide customer support
- Communicate regarding purchases or inquiries
- Improve our website and services
- Comply with legal and financial obligations
We do not sell or rent personal information.
Third-Party Services
We may share information with trusted third parties only as necessary to operate our business, including payment processors, shipping carriers, and analytics providers. These parties are required to use the information solely for their services.
International Visitors
If you access our website from outside the United States, you consent to the transfer, storage, and processing of your information in the United States, where data protection laws may differ.
Data Security
We use reasonable administrative and technical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal data, subject to legal and operational requirements.
Contact
Charlotte Violins
clt.violins@gmail.com
Charlotte, North Carolina, USA