Where is Charlotte Violins located?
Charlotte Violins is based in Davidson, North Carolina (28036). We serve customers locally in the Charlotte area and ship instruments to customers across the United States and select international destinations.
Can I visit and try violins in person?
Yes! Customers are welcome to visit and play violins in person by appointment. Trying instruments in person is a great way to compare sound, feel, and size before making a decision.
Please contact us in advance so we can schedule your visit and have appropriate instruments ready.
Do you sell violins online as well as in person?
Yes. Charlotte Violins sells both online and in person. Some instruments may only be available in-store, while others can be purchased directly through our website.
Do you ship violins?
Yes. We ship violins within the United States and may offer international shipping upon request. Shipping availability, costs, and delivery times vary based on destination and carrier.
How are violins packaged for shipping?
All shipped violins are carefully packed to help protect them during transit. Instruments are typically shipped in a case, with strings loosened as appropriate, and placed inside a secure shipping box.
Do you ship out of state?
Yes. We ship to customers outside North Carolina, including throughout the continental United States.
Are your violins suitable for beginners?
Absolutely. We offer budget-friendly violins that are well suited for beginners and students, while still being properly set up and enjoyable to play.
Do you sell violins for advanced players?
Yes. In addition to student instruments, we also carry higher-level violins and bows for advancing and experienced players. Inventory varies, so feel free to contact us with specific requests.
Do you inspect or set up instruments before sale?
Yes. Instruments are checked prior to sale to ensure they are playable and meet our standards. Normal variations in wood, tone, and appearance are expected and part of what makes each violin unique.
Can I return or exchange a violin?
We offer returns or trial periods on eligible instruments, subject to our posted policies. Return eligibility, time frames, and conditions vary by item.
To remain compliant with payment processor requirements:
- Returned items must be in original condition, excluding normal trial use
- Shipping costs are generally non-refundable
- Refunds are issued to the original form of payment only
Please review our Policies for full details before purchasing.
Do you offer refunds?
Refunds, when approved, are processed through the original payment method (Square, Stripe, or other supported processors). Processing times depend on the payment provider and your bank.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods supported by Square and Stripe, as displayed at checkout.
Do prices include sales tax?
Sales tax is applied where required by law, based on shipping destination and applicable tax regulations.
Do you offer warranties?
Some instruments or accessories may include a manufacturer’s warranty, where applicable. Natural wear, accidental damage, humidity changes, and misuse are not covered.
Do you sell accessories?
Yes. We carry a selection of bows, cases, strings, rosin, shoulder rests, and other violin accessories, subject to availability.
Do you work with students, parents, and teachers?
Yes. We’re happy to help students, parents, and educators choose appropriate instruments based on size, experience level, and budget.
Can you guarantee sound or tone?
Because sound and tone are subjective and influenced by the player, we cannot guarantee tonal characteristics. We encourage in-person visits or trial options when available.
How can I contact Charlotte Violins?
You can reach us through our website or by email (clt.violins@gmail.com) to:
- Ask questions
- Request additional photos or details
- Schedule an in-person appointment
We’re always happy to help.